One of the most important things about buying a car is the service the dealer provides years after the purchase. J.D. Power’s annual Customer Service Index measured how satisfied owners of one- to five-year-old vehicles were with dealer service in 2014. The results are in, and Buick held its spot in the top 10.
The only brands that beat out Buick were on the Luxury list. Buick—on the Mainstream list—took the number one spot on the Dealer Service Satisfaction list from its competitors. Service visits were up to 16% due to recalls and regular maintenance work. That’s over the previous peak of 15% in 2011. Let’s have a look at the lists then, shall we?
With 1,000 being perfect, the luxury brands topped the list, perhaps proving that more money equals better service. On the top of the list, Jaguar scored an 877. Second was Lexus, with a score of 870. In third place was Audi, coming in at 865. Fourth is Lincoln, pulling an 861. Rounding out the top five, Cadillac hit an 858.
The Mainstream scores were a little lower. Buick took the number one spot, scoring an 836 of 1000. MINI followed closely with an 834. Volkswagen took third with 818. Two more General Motors brands took fourth and fifth—GMC, with 811, and Chevrolet, with 807. Among affordable, mainstream vehicles, dealer service is another reason to buy Buick.